Have you used your Samsung smart TV to watch web content? If that is the case, you have probably had a problem with your Samsung TV’s inability to connect to the server. Samsung is one of the most well-known makers and distributors of smart televisions, and their products are of excellent quality. However, not all is well in Waffleville, as several customers have reported receiving the Unable to connect to Samsung Server issue while attempting to utilize the WIFI on their televisions, with the message “Check your network settings or Try Again(100)”.
The Unable To Connect To Samsung Server message appears when the Samsung Smart TV fails to connect to the Samsung servers, as the error states. An issue with the internet is preventing you from connecting to the Samsung server. The issue may cause by a Samsung server that is now unavailable. If this is the case, the situation is just transitory and may resolve easily.
Reasons For Unable To Connect To Samsung Server Error On Samsung Smart TV
Damaged Cache, Smart HUB, Outdated Software, Smart HUB Credentials, and Locality issue are the most common causes of Unable To Connect To Samsung Server error. Let’s take a closer look at each one of these:
- The cache keeps by practically all smart electrical appliances to speed up the startup procedure. However, this cache can get damaged and cause the device to malfunction. It is conceivable that your Samsung Smart TV or Internet Router has developed a corrupt cache. That is now blocking the Television from connecting to the Samsung Servers.
- Samsung’s Smart HUB functions as a television control panel, containing all essential features that may operate with a single button push. The Smart HUB, on the other hand, can occasionally malfunction, causing difficulties with service dispensation and, as a result, preventing appropriate connectivity to the Samsung Servers.
- The new updates are necessary for the effective operation of the Television in various aspects. They should be given to it regularly to keep it running well. An out-of-date TV might cause the inability to connect to the Samsung Server problem.
- Some customers have reported that changing their Smart HUB password to something with fewer characters has resolved the Unable to connect to Samsung Server problem. As a result, for the Smart HUB, consider using a password of no more than 8-10 characters, as longer passwords appear to be causing problems with the Television.
- Because the terms and conditions and network protocols differ from area to region, you will see this error if you purchased the Television in one nation and attempt to use it in another. By default, the Television is programmed to use a set of network protocols compatible with its purchased nation. However, this isn’t required. Using a VPN or tweaking your network protocols may be the only way to solve this problem.
How To Fix Unable To Connect To Samsung Server Error
We can now resolve the inability to connect to the Samsung Server error on your Television now that you are aware of the causes. With a few quick fixes, Dtech Roof can assist you in resolving this problem. Make sure to follow every step, and then you will surely solve the Unable To Connect To Samsung Server issue.
Solution 1: Restart Samsung TV With A Soft Reset
Every background task that is running on your smart TV kills when you soft reset it. It is the activity of closing all programs and clearing the RAM data when you reboot your device. Here’s how to conduct a soft reset if your TV is malfunctioning and causing you problems:
- First and foremost, you have to press and then hold the “Power” button on your television remote.
- After that, you have to hold the button down until the Television fully resets.
- When the TV reboots, kindly check to see whether the problem persists.
It is the first quick solution; if this does not work for you, then move on to the next solution.
Solution 2: Update The Software
As previously said that new updates are necessary, so here is how to update the software:
- Firstly, you have to start your Television, and then you need to use your remote to choose “Settings.”
- Then, to enter the “Support” option on the left side, you have to use the arrow keys to highlight it, and then you have to hit “OK.”
- After that, to upgrade your program to the most recent version, you have to choose “Update Software.”
- Now, you may alternatively put the program on a USB stick, and then you have to plug it into your TV to install it.
- And then, you have to select “YES” to install software from the USB or “NO” to update from the internet on the following page if you have connected the USB.
- Finally, check if the issue “unable to connect to Samsung Server” still exists after the update.
Solution 3: Reset The Smart Hub To Factory Settings
The Unable To Connect To Samsung Server error may sometimes resolve by factory resetting the smart hub. To resolve the issue with the connection, you need to conduct a factory reset. Follow these steps to do this:
- First, you have to press the “Setting” button on your remote after your Samsung Television starts.
- After that, you have to choose the “Support” option in the left pane using the arrow keys, and then you have to enter it by pressing “OK.”
- Then, you have to choose the “Reset Smart HUB” option under “Self Diagnosis.”
- Now, to reset Smart HUB, you have to type the PIN, which is 0000 by default, and then you have to hit “OK.”
- In this step, kindly continue with the TV configuration when the resetting process completes
- In the end, check to see whether the problem persists after you’ve completed the steps above.
Solution 4: Signing Out And Signing In Your Samsung Account
Signing out and back into the smart hub fixes the issue of being unable to connect to the Samsung server, which may seem complicated. It might be because the sync is deactivated, and when you re-sign, the account immediately starts synchronizing with both the smart hub and the TV.
- First of all, you have to go to Settings, and then you have to choose General, and then you need to select System Manager. Now, you have to select the option of Samsung Account.
- Then, you need to hover your mouse over your account’s symbol, and then you have to choose “My Account.”
- And then, you have to select “Sign Out” from the window that appears by pressing the “Select” button on your remote.
- After using the Second way to sign out of your account, you have to Reset the Smart HUB.
- After that, you have to log in to your Samsung Account and review any additional terms and conditions or prompts on your computer.
- Finally, you have to sign back into your account once the Smart HUB on your TV resets to see whether the Unable To Connect To Samsung Server problem still exists.
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Solution 5: Modification Of IP Configuration
When you try to open some material and receive an error message, it indicates that the material is unavailable in your area. Using a DNS filter on your Network is the simplest approach to unlock the material. Here’s how to change your Samsung TV’s DNS:
- Firstly, you must pick “Network” from the “Menu” menu on your TV remote.
- Then, you have to choose “IP Settings” from the “Network Status” drop-down menu.
- After that, you have to set the “IP Setting” to “Automatic” but the “DNS Setting” to “Enter Manually.” The DNS server that you will enter is “188.8.131.52.”
- Kindly save your changes and double-check whether the problem persists.
Solution 6: Making Use Of A VPN
Because this approach will very certainly differ from one user to the next, we will only provide broad guidelines. If you have trouble connecting your TV to the nation where you bought it, you need to utilize a VPN connection.
This VPN will apply to the Router by default, and then you can utilize a wired connection to watch TV, but you will need to verify with your Router and VPN provider for further information.
Solution 7: Reset The Network
To reset the Network, make sure to follow these steps:
- First, you have to go to Settings, and then you need to choose General. Now, you have to choose the option of Network to configure your network settings.
- You have to click the “Reset Network” option on the next page, following the directions.
- Kindly check to determine if the inability to connect to the Samsung Server issue remains after the network restarts.
Solution 8: Reset To Factory Defaults
It is the last option, and be aware that doing so will restore everything to factory settings, so proceed with caution.
- In the first step, you have to navigate to the “Settings” menu on your TV.
- After that, you have to select “Self Diagnosis” from the “Support” menu, then you have to choose the option of “Reset” from the “Self Diagnosis” page.
- Then, you have to choose “Reset” and type in the security PIN, which is “0000” by default.
- After the reset is complete, you must check whether the inability to connect to the Samsung Server problem fixed or not.
- If it happens, it is also good to reset the router/modem to see if the Unable To Connect To Samsung Server problem notice disappears.
After resetting the Smart Hub, you can further follow these steps:
- For this, you have to close the settings window and try to start an app.
- Before using any application, the TV will now ask you to agree on the terms and conditions.
- When it does, you have to go to the Terms and Conditions page, and then you have to hit the “Mute + Volume UP + Channel UP + Mute” keys in the order listed.
- After that, you have to select a region other than the one you’re in now. In this way, all of your apps will reset automatically.
- In the end, kindly replace the country in the same way as before, and the unable to connect to the Samsung Server issue will resolve.
The not synchronized issue is the most common cause of Samsung’s unable to connect to server problems. If you sync your TV with your Samsung account regularly, the problem will go away. If the issue on your TV continues, contact the Samsung customer service facility closest to you. So, this is all from our side. If you have further queries and suggestions, let us know in the comments section.
Enjoy Internet Surfing!